Privacy Policy

Watau

Last updated: 22/3/2026

Watau (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. What information we collect

We may collect the following types of personal information:

Personal details

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Order & transaction data

  • Products purchased
  • Payment details (processed securely via third parties)
  • Order history

Technical data

  • IP address
  • Device and browser information
  • Cookies and tracking data
  • Website usage behaviour

Marketing data

  • Preferences and interactions with ads/emails
  • Responses to promotions or surveys

2. How we collect your information

We collect your information when you:

  • Make a purchase
  • Create an account
  • Subscribe to emails or SMS
  • Contact us
  • Browse our website

We also collect data automatically through:

  • Cookies
  • Analytics tools
  • Advertising platforms

3. How we use your information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve our website and products
  • Send updates, offers, and marketing (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Cookies & tracking technologies

We use cookies and similar technologies to:

  • Improve site performance
  • Understand user behaviour
  • Personalise your experience
  • Deliver targeted advertising

You can disable cookies through your browser settings, but this may affect functionality.

5. Third-party services

We may share your information with trusted third parties, including:

  • Shopify (eCommerce platform)
  • Payment providers (e.g. Stripe, PayPal)
  • Shipping and logistics partners
  • Marketing platforms (e.g. Meta, Google Ads)
  • Email/SMS providers

These providers only use your information as necessary to perform their services.

6. International data transfers

Some of our service providers may store or process your data overseas.
By using our website, you consent to this transfer.

7. Marketing communications

You may receive marketing communications from us.
You can opt out at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly

8. Data security

We take reasonable steps to protect your personal information, including:

  • Secure servers
  • Encrypted payment processing
  • Restricted access

However, no system is completely secure.

9. Access and correction

You have the right to:

  • Access your personal information
  • Request corrections

To do so, contact us using the details below.

10. Data retention

We retain your information only as long as necessary for:

  • Business purposes
  • Legal compliance

11. Complaints

If you believe your privacy has been breached, contact us.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

We may update this policy from time to time.
Changes will be posted on this page.

13. Contact us

For any questions about this Privacy Policy, contact:

Watau
Email: support@watau.com.au