FAQ
Our Filter
How often do filters need replacing?
We recommend replacing your filter cartridge every 3–6 months depending on your water quality and usage.
Will it fit on my tap?
Watau is designed to fit most standard taps and includes adapter options for compatibility with a wide range of faucets.
How does it work?
Water passes through a multi-stage filtration system designed to reduce a broad range of common contaminants while improving taste and clarity.
Has Watau been tested?
Our filtration system is built to target a wide range of common water contaminants. You can also refer to our product page for the latest performance claims and testing information.
Shipping & Returns
What’s the shipping time?
Most Australian orders are processed quickly and shipping times vary by location. You can check your confirmation email for tracking once dispatched.
What is your returns policy?
If you have an issue with your order, contact our support team and we’ll guide you through the next steps based on your order status and eligibility.
Does Watau come with a warranty?
Please refer to our warranty policy or contact support for the most up-to-date warranty coverage details for your specific product.
General
Are tap water filters necessary if tap water is already treated?
Treated tap water can still contain chlorine, sediment, and other unwanted impurities that affect taste, smell, and overall drinking experience.
Do I need a subscription?
No. You can purchase without a subscription, though a replacement plan can make cartridge changes easier and more cost-effective.
How do I manage my subscription?
You can manage your subscription through your account portal, where you can update payment details, shipping information, and delivery timing.